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Garantías
Warranty services
Nuestras ventajas
Garantía oficial
Precio bajo
Préstamos rentables
Garantía oficial de la tienda a partir de 12 meses
Productos de bajo precio en stock
Ahorros al alcance de todos
Ahorros al alcance de todos
préstamos a bajo interés
(de 6 a 12 meses)
(de 6 a 12 meses)
In case of problems with a product covered by the warranty, the customer should contact customer service via email:
The company is free to decide whether the product should be repaired, replaced, or refunded.
As a priority, the product will be repaired. If this is not possible, it will be replaced.
In the case of replacement, the defective product will be replaced with a product of similar quality (same manufacturer, same condition at the time of the warranty, possibility of changing the color if the original color was unavailable). If the product in question is no longer manufactured or available, the company reserves the right to offer the consumer a product of superior quality.
The company reserves the right to issue refunds if repair and replacement are not possible. The company may retain the defective product and issue a refund.
The company is free to decide whether the product should be repaired, replaced, or refunded.
As a priority, the product will be repaired. If this is not possible, it will be replaced.
In the case of replacement, the defective product will be replaced with a product of similar quality (same manufacturer, same condition at the time of the warranty, possibility of changing the color if the original color was unavailable). If the product in question is no longer manufactured or available, the company reserves the right to offer the consumer a product of superior quality.
The company reserves the right to issue refunds if repair and replacement are not possible. The company may retain the defective product and issue a refund.
The warranty offers the same coverage as a new product:
• Electronic failures
• Electrical failures
• Mechanical failures originating internal to the device
• Electronic failures
• Electrical failures
• Mechanical failures originating internal to the device
The proper use of the product and adherence to the manufacturer's service instructions are prerequisites for the validity of this warranty. Examples of misuse include:
• Damage from water, extreme heat, or fire.
• Breakage of the screen, panel, or casing, or significant impact to the device causing damage.
• Installation of software not approved by the manufacturer (including applications, etc.).
• Damage from water, extreme heat, or fire.
• Breakage of the screen, panel, or casing, or significant impact to the device causing damage.
• Installation of software not approved by the manufacturer (including applications, etc.).
Normal wear and tear of the phone and consumables is not covered under warranty.
Therefore, the minimum battery capacity is guaranteed for 3 months from the date of purchase, but no longer if it continues to function. Buttons are only covered under warranty if they are malfunctioning.
In the event of a normal decrease in capacity between 3 and 6 months, a component diagnostic may be performed to determine if the problem is not a fault in the component itself. If so, the battery will be replaced. After 6 months, the battery will only be replaced in the case of a significant decrease in capacity. Sound volume will also tend to decrease with use, and a slight decrease in volume does not justify warranty coverage.
• Minor product variations that do not affect product use.
• Battery capacity below 85% is not covered under warranty.
• Product defects caused by the installation of software not authorized by the manufacturer.
• Fewer than 3 white pixels on the screen.
• Any apparent physical damage to the product: screen; camera. Screen breakage is not guaranteed.
Therefore, the minimum battery capacity is guaranteed for 3 months from the date of purchase, but no longer if it continues to function. Buttons are only covered under warranty if they are malfunctioning.
In the event of a normal decrease in capacity between 3 and 6 months, a component diagnostic may be performed to determine if the problem is not a fault in the component itself. If so, the battery will be replaced. After 6 months, the battery will only be replaced in the case of a significant decrease in capacity. Sound volume will also tend to decrease with use, and a slight decrease in volume does not justify warranty coverage.
• Minor product variations that do not affect product use.
• Battery capacity below 85% is not covered under warranty.
• Product defects caused by the installation of software not authorized by the manufacturer.
• Fewer than 3 white pixels on the screen.
• Any apparent physical damage to the product: screen; camera. Screen breakage is not guaranteed.
• The opening or repair of any part by the consumer, by a company other than the manufacturer, or by a company other than a partner of [Company Name].
• Damage (e.g., marks on the casing) intentionally caused to the device.
• Damage to the device indicating improper use.
• Damage caused by force majeure or natural disasters.
• Products returned with codes (e.g., iCloud or Gmail account).
• The buyer received the merchandise more than one year ago.
• Damage (e.g., marks on the casing) intentionally caused to the device.
• Damage to the device indicating improper use.
• Damage caused by force majeure or natural disasters.
• Products returned with codes (e.g., iCloud or Gmail account).
• The buyer received the merchandise more than one year ago.
